Telstra will undertake scheduled maintenance on the mobile site serving Tamworth from Monday, 3 August, with customers expected to experience temporary reductions in mobile coverage during the five-day works.
The site will be switched off for short periods to allow the maintenance to be completed safely.
Affected Telstra mobile customers will receive an SMS before the work begins.
“While we do our best to deliver planned works as scheduled, there may be occasions where timings or impacts change due to factors outside our control. Keep up to do date on this outage via telstra.com.au/outages”
The planned maintenance will not affect NBN, satellite internet services, PSTN landline services or mobile coverage provided by other carriers.
Any calls to Triple Zero made from a Telstra mobile while the site is temporarily offline will automatically connect to another available mobile network, where available, to access emergency services.
Staying connected during the works
Customers can continue making and receiving calls and sending text messages during any disruption by enabling Wi-Fi Calling. Available on most smartphones at no additional cost, Wi-Fi Calling allows mobile calls and texts to be sent and received over a Wi-Fi connection.
Business owners are also encouraged to speak with their bank about connecting EFTPOS terminals to their NBN or Wi-Fi service to help minimise any disruption to card payments.
For the latest information on the planned maintenance, visit telstra.com.au/outages. More information and tips on preparing for planned works are available at https://tel.st/planned-work.
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