Concerns are being raised about safety and care standards at McLean Care’s Inverell facilities as the organisation faces scrutiny over its future ownership and operations.
The shock announcement last month that McLean Care services would be ‘transitioned’ to new operators caught the community by surprise, particularly in Inverell where there was a belief that the facilities had been donated to the town.
The public relations firm engaged by the McLean Care board has repeatedly refused to answer a series of questions from New England Times, as community members, families and staff raise concerns about communication, medication management, staffing levels and resident safety on social media, to politicians, and to authorities.
Serious incidents in aged care are overseen by the Aged Care Quality and Safety Commission (ACQSC), the national regulator responsible for monitoring compliance with aged care legislation and investigating complaints. In response to questions about allegations of medication errors and other serious incidents that have come to light since the announcement, the Commission said they were unable to comment on any individual case, but encouraged people to report their concerns to them.
It is understood the Inverell facilities were also due for an ACQSC safety audit, with audits required to be completed within a maximum three year window and the last audit being conducted in 2023. It is unknown if the expected audit had been completed, or if that had anything to do with the announcement of McLean Care to exit the industry.
The emerging safety concerns come as broader questions continue to be asked about the future of McLean Care and the ownership of its facilities.
The aged care home and property in Inverell were historically donated for the benefit of the local community. McLean Care’s own website details the legacy of H N McLean, and his bequeathment of the family property Killean for the establishment of a convalescent home. His will included instructions on how the the trust should be managed, but the leadership that has overseen the downfall of the company claimed to be unaware of the trust.
Inverell Shire Council says it was not aware of the planned transition to a new provider until shortly before it became public.
Mayor Kate Dight said council had moved quickly to seek answers from the organisation’s board.
“McLean Care has been part of the fabric of Inverell for generations,” Mayor Dight said.
“Our community deserves clarity and confidence during this transition and Council will continue to advocate strongly to ensure residents, families and staff are supported every step of the way.”
Council acknowledged the challenges faced by aged care providers nationally, but said continuity of care and protection of residents must remain the priority.
“Ensuring continuity of care, safeguarding the financial security of residents and supporting ongoing employment for staff are matters of deep importance to our community and Council is committed to advocating for these priorities throughout the transition process,” she said.
Member for Parkes Jamie Chaffey is understood to have met with the McLean Care board and made representations about the organisation’s Gunnedah facilities, while staff for New England MP Barnaby Joyce said the issue has been raised with him by constituents, and that he has taken the matter to the Minister for Aged Care, Mark Butler.
Any resolution to the situation is likely to take time.
The Department of Health and Aged Care says they are currently working with McLean Care through the Market Adjustment Program, which is designed to stabilise struggling providers while new operators are identified. This program provides additional grants and support to prevent closure and ensure that services are not disrupted during transition.
The Department said it is working closely with both McLean Care and the Aged Care Quality and Safety Commission to ensure continuity of care during the transition.
Like what you’re reading? Support New England Times by making a small contribution today and help us keep delivering local news paywall-free. Donate now