Telstra will upgrade its mobile base station at Martins Lookout, which services Glen Innes, to improve 4G and 5G connectivity for customers in the area.
The work will increase the site’s capacity, delivering faster download speeds, smoother streaming and reduced congestion on the network.
Mobile services in the area will be temporarily affected while the upgrade works are carried out.
“We know how important mobile connectivity is for Australians, whether you’re in the city or the country.” said Telstra Regional General Manager Mike Marom.
“As data use over our mobile network continues to grow, adding extra 4G capacity to our mobile site in the area will help deliver faster downloads, smoother streaming and less congestion for customers. The work will also make the site ready for a further upgrade to our even faster 5G in the future.”
“While disruption is required while the upgrade is underway, we’ll only be switching off the site when we need to and will have it back online and working better than ever as quickly as possible.”
Temporary disruptions
Telstra mobile customers will receive text messages advising them of the upcoming work.
Landline services, nbn internet services and mobile coverage from other providers will not be affected.
Calls to Triple Zero from a Telstra mobile while the site is off air will automatically connect to another available mobile network to reach emergency services.
The site will need to be switched off during the following period:
- Thursday 12 March to Sunday 22 March (daytime hours only, with intermittent outages)
Tips to improve connectivity during the works
Telstra customers can continue to make calls and send texts during disruptions by switching on Wi-Fi Calling. This free setting on most popular mobile phones allows users to make and receive calls while connected to Wi-Fi.
Business owners are encouraged to speak with their bank about connecting EFTPOS terminals to their nbn or Wi-Fi connection to avoid delays in processing transactions.
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