Small business owners across NSW are being invited to help shape a new advisory service, with entrepreneur Mark Bouris appointed to lead a 90-day review into what support businesses need.
The review will examine how a new service can replace and improve on the former Business Connect program, with a focus on accessibility, relevance and responsiveness to modern business challenges.
NSW Treasurer Daniel Mookhey said the review would draw directly on the experiences of business owners across the state.
“I am delighted Mark has accepted our invitation to lead this review, and I can think of no one better to help inform a new small business advisory service,” Mr Mookhey said.
“There are more than 890,000 small businesses in NSW employing around 1.8 million people and the NSW Government is committed to investing in and supporting their growth and development.”
The review will be supported by the Service NSW Business Bureau and will look at how businesses access advice, the types of support available, and which industries may need additional assistance.
It will also examine the core skills small business owners need, along with the most common challenges they face.
Minister for Small Business Janelle Saffin said the review was an opportunity to build on what had worked under the previous program.
“Small businesses are the backbone of our economy and the lifeblood of our communities. They drive innovation and create local jobs, which is why we are committed to providing support that actually works for them,” Ms Saffin said.
“We know how much the small business community valued Business Connect. This review is about taking that foundation and building something that is even better for modern businesses.”
“I encourage every small business owner to have their say and help us shape a service that works for them.”
Mr Bouris said his experience working with business owners had highlighted the importance of accessible, practical support.
“I speak with business owners every day and am acutely aware of the challenges and pressures small business owners face, and the difference expert advice and support can make,” he said.
“I’m really looking forward to helping shape the future of the new small business advisory service and am confident this can be a game changer for the business community in NSW.”
The review will seek input not only from small business owners, but also from peak bodies, local councils, business chambers and government agencies.
Feedback gathered through the consultation process will inform the design and delivery of the new advisory service, which is intended to complement existing support provided by the Service NSW Business Bureau.
The review is expected to be completed within 90 days, with findings to be presented to the NSW Government in May 2026.
Small business owners can contribute to the review through the NSW Government’s Have Your Say website.
Something going on in your part of the New England people should know about? Let us know by emailing newsdesk@netimes.com.au